Terms and Conditions

Tip Report

CareLine tips are not routinely monitored when school is not in session, including all school holidays, winter break, spring break, and when school is closed in summer. If this is an emergency, please call 911 or contact one of the resources for support listed below.

San Ramon Valley Unified School District is dedicated to academic excellence where all students thrive and succeed in innovative and inclusive learning environments. Based on our Strategic Directions, success means many things, including that our students experience social and emotional well-being.  Bullying, threats, intimidation, harassment, and acts of discrimination or hate are not tolerated in SRVUSD. We also recognize that such behavior is not confined to schools and school-sponsored events. Whether it takes place at home, in the community, or online, the negative effects of inappropriate and harmful actions can be felt on our campuses.


SRVUSD is committed to partnering with our parents and caregivers, students, staff and community to provide an effective way to take action and work together to create and nurture inclusive learning environments. We believe that our students have a right to learn in a safe and friendly environment, be treated with respect and receive the help and support of caring adults. This is why we have SRVUSD’s Careline as a resource available to all students and staff to submit a report.


In our District, we tell our community that “if you see something, or know something, say something.” If you are aware of or concerned about someone who may harm themselves or others, have witnessed or are a victim of threats, bullying, acts of discrimination or hate, or know of threats, bullying, or incidents of discrimination or hate that might take place, please report this information. You may file the report using our Careline, by calling the school or District, or by reporting it to a trusted adult on your school campus.


We also want to make sure all of our students, staff and community are aware of the following resources available for support during times of crisis:


  • National Suicide Prevention lifeline: 800-273-8255 - 24 hour support 

  • The Contra Costa County Crisis Center: 211, 800-833-2900, text ‘HOPE’ to 20121. www.crisis-center.org/

  • Trevor Lifeline: 866-488-7386 - [text START to 678678]  * LGBTQ-sensitive trained counselors you can contact through a call, text, or chat during a mental health crisis and/or suicidal thoughts


When you make a report using the CareLine, you can remain anonymous, or you have the option to identify yourself and communicate with school administration. Careline reports get sent to administration when they are filed and are reviewed as soon as possible. Please note that if you are submitting this tip in the evening, or on a weekend, the report may not be reviewed until the next workday. All reports are taken seriously and are acted upon as quickly as possible. As each incident is different, each will warrant a different reaction and timeline for action.


By submitting this online report, you declare under the laws of the State of California that your enclosed statements are true and correct.